3 strategies for brands to recover trust effectively in crisis (and why honesty, respect and humour matter so much in being trusted)

In times where global trust seems eroding at an alarming pace, only the world’s best brands continue to stand out. In this video and interview, I talk about 3 strategies for trust recovery. This is especially useful for brands facing adversity and negative sentiment. Having been invited as a Keynote Speaker at India’s only Marketing Festival for the 2020 edition to deliver a keynote address about brand innovation strategy and the Trust Economy, the conversation was recorded at this flagship Times of India event. Overall, the session was rated above 4.5/5 stars by the audience and received much attention at the festival.

Here is the video and a corresponding article by BusinessInsider.

Original titles: Innovation Strategist Philipp Kristian Diekhöner shares why consumers never get tired of the social media banters between McDonald’s and Burger King & Why Do Consumers Never Get Tired Of The Social Media Banters Between McDonald’s And Burger King, Hear From The Expert Philipp Kristian Diekhöner)

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